Frequently Asked Questions about the Highlights School Program

If you have additional questions, please call our Customer Service Department at 1-800-255-9517 or email us at hfcteachercs@highlights-corp.com.

1. How does having my students order Highlights for Children products benefit me?

   You get valuable materials for your classroom FREE just for introducing your class to Highlights for Children publications. Highlights magazine and other products encourage reading, writing, and thinking just for the fun of it. The stories, puzzles, and activities help children build important learning skills they can use in school and beyond. Everybody wins!

2. Why should parents choose to order Highlights for Children products through the School Program?

   Parents can take advantage of the exclusive offers available through the School Program and help earn valuable materials for their child's classroom.

3. How can I encourage families to participate and help students remember to bring their signed slips back to school?

   There are lots of ways! Click here for tips on how to maximize participation and increase your free gift choices.

4. What Highlights for Children products are offered through the School Program?
   • Highlights Magazine (Grades PreK-6)
   • Hidden Pictures Playground (Grades PreK-1)
   • Puzzlemania (Grades 1-3)
   • Mathmania (Grades 3-6)
   • Which Way USA (Grades 3-6)

5. How can I get a School Program packet?

   Contact Highlights Customer Service by one of the following methods. Please include your name, school name, school address, and which product you would like a packet for when making a request. It should take 2 to 3 weeks to receive your packet.

   Email: hfcteachercs@highlights-corp.com

   Mail: Highlights for Children
   P.O. Box 2182
   Marion, Ohio 43306-8282

   Phone: 1-800-255-9517

   Please note that the Highlights School Program is only available to US Teachers at this time.

6. How can I get more order forms to pass out to my students?

   If you have not yet distributed your student take-home slips, simply make copies of the ones you have or click here to download a reproducible take-home slip.

7. How long will it take my students to receive their orders?

   Please allow 4 to 6 weeks from the time that you placed your order.

8. How long will it take to receive my free gift(s)?

   Please allow 6 to 8 weeks from the time that you placed your order.

9. Will I automatically receive the featured gift that was shown on the front of my mailing packet?

   To be eligible for the featured gift, you need a total of at least 15 signed "Yes" and "No" responses. If you want the featured gift, be sure to write in the item number on your Teacher Report Form, or if you are ordering online, select it when you get to the gift order screen. If you teach such a small number of students that you can't possibly collect 15 signed slips, you can still get the featured gift by certifying that you have a small class. See your mailing packet for details.

10. What documentation should I keep in case Highlights for Children needs to contact me about my gift(s) or student orders?

    If you responded through the mail, we recommend you keep your students' "Yes" slips and a copy of your Teacher Report Form until you receive your gift(s). If you entered your orders online, we recommend you keep your students' "Yes" and "No" slips and a copy of your Teacher Report Form until you receive your gift(s).

11. How can I tell if my gifts are on back order?

    If you received two or more teacher gifts, included in your package was a packing slip that shows the item codes and descriptions. Next to "Quantity Ordered," you will see a column titled "B/O," which stands for back order. If any quantity is shown in this column, then the item is on back order.

12. If my gift is on back order, how long will it be before I receive it?

    In the rare instance that your gift is on back order, restocking time will vary by item. Once we have the item back in our warehouse, it should reach you in 2 to 3 weeks.

13. What do I need to do if I want to order a subscription for each of my students?

    Please contact our Customer Service Department at 1-800-255-9517 to place your order.

14. How can I find out about other Highlights for Children products?

    Visit www.highlights.com.